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Terms and Conditions

1. INTRODUCTION

1.1    These conditions of use and sale shall apply for the website access and the sale of products by FJM SWEDEN AB on this website https://www.honn.se (the “Conditions of Use and Sale”).

1.2    The Conditions of Use and Sale version 1.1 is applicable from 1 October, 2020, and until replaced or changed pursuant to Section 18 below.

2. DEFINITIONS

2.1    “Agreement” means these Conditions of Use and Sale.

2.2    “Customer” means the party ordering Products on the Website.

2.3    “HONN” means FJM SWEDEN AB, reg. no. 556929-2138, Box 3078, 103 61 Stockholm which is the supplier of the Products provided on the Website.

2.4    “Product(s)” means the products provided for sale on the Website and supplied by HONN.

2.5    ”Order” means each order placed by the Customer on the Website.

2.6    “Website” means FJM SWEDEN AB’s website https://www.honn.se.

3. CONFIRMATION AND REGISTRATION

3.1    In order to purchase Products on HONN’s Website the Customer must confirm his or her acceptance of all terms and conditions of this agreement by register for an account or by entering information on the chekout-page when doing a purchase.


3.2    The Customer accepts the Conditions of Use and Sale by register for an account or by entering information on the check-out page when doing a purchase.


3.3    The confirmation of the Conditions of Use and Sale and the registration for an account on the Website result in a binding agreement between the Customer and HONN (the “Agreement”) which will come into force in accordance with what is specified in these Conditions of Use and Sale.


3.4    An individual may not purchase Products on the Website, and may not accept the Conditions of Use and Sale (a) if the individual is not 18 years old and therefore not able to enter into a binding agreement with HONN, or (b) the individual is prevented from receiving the Products or using the Website under applicable legislation applying in the country where the Customer is residing, or from which he or she is using the Website.


3.5    In addition to this Agreement, the Customer and HONN shall be bound by the terms and conditions in HONN’s Privacy Policy (the “Privacy Policy”) referred to under Section 5.4 and Section 6.3.  

4. SECRECY

4.1    The Customer’s user name and password are secret information. The Customer is entirely responsible for keeping and using his or her user name and password in an adequate manner to maintain the confidentiality of these details so that no unauthorized person can gain access to these details.

4.2    The Customer affirms that the information he or she supplies to HONN is correct and up to date. The Customer also takes responsibility for updating this information as necessary.

4.3    The Customer must immediately report to HONN, by e-mail to contact@honn.se if there is any suspicion that an unauthorized person knows the Customer’s login information. The Customer is liable for immediately changing his or her password if it is lost, or if the Customer becomes aware that another person knows the Customer’s login information. The Customer is responsible for every unauthorized use caused by the unauthorized person’s actions in case of misuse.  

5. DATA PROTECTION

5.1    HONN safeguards the Customer’s personal integrity and maintains high-security standards in order to prevent infringement by unauthorized persons. When registering and using the Website to order Products, the Customer may be asked to provide certain data about himself/herself, such as name, user name, e-mail address, telephone number, postal address, etc. Such information about the Customer is private and confidential. HONN will not disclose this information to any unauthorized person. HONN may, however, disclose data to authorities if there is suspicion of a criminal offense being committed or as otherwise required by law.

5.2    HONN will handle the personal data provided by the Customer in accordance with the Swedish Personal Data Act (1998:204). HONN will use and manage the personal data for the following purposes: a) for the supply of the Products and the administration of the Orders; b) for quality control work, analysis and development of the Products; c) for marketing purposes aimed at the Customer or for offers made to the Customer which fit in with HONN’s Products, or products or services supplied or marketed by HONN’s partners; d) for publishing statistics about the Products; and e) for the fulfillment of obligations laid down in law or the directives of public authorities.

5.3    HONN is the legal entity acting as the personal data controller for the Customer’s personal data. The Customer has the right, on a year by year basis and upon written request to HONN, to obtain information on which personal data about the Customer HONN is handling. The Customer also has the right to demand that incorrect data are corrected, blocked or erased. The Customer may also notify HONN, in writing, at any time, that the Customer does not wish to receive direct marketing in the form of advertisements.

5.4    HONN’s processing of the Customer’s personal data is further set forth in the Privacy Policy which is incorporated into this Agreement by this reference and shall, therefore, apply to all actions taken under this Agreement.  

6. THE WEBSITE'S USE OF COOKIES

6.1    HONN uses “cookies” to optimize the functions of the Website and to adjust it to the Customer’s demands. A cookie is a text file that is either temporarily stored in the Customer’s computer memory (a “session cookie”) or placed on the Customer’s hard drive (a “persistent cookie”) by a web page server. Cookies are not used to run programmes or deliver viruses to the computer.

6.2    Cookies are uniquely assigned to the Customer and the Customer’s computer and can only be read by a web server in the domain that issued the cookie. The purpose of a cookie is to tell the web server that you have returned to a specific page. When the Customer returns to HONN’s Website, cookies enable us to retrieve the information the Customer previously provided, so the Customer can easily use the features that he or she customized. For example, if the Customer registers for a purchase, a cookie helps HONN to recall the Customer’s specific information (such as user name, password, and preferences).

6.3    Information on HONN’s use of cookies is also provided in the Privacy Policy.  

7. ORDER AND ORDER CONFIRMATION

7.1    All sale and purchase under this Agreement shall be referred to as an “Order”. An Order is accepted only under the terms of these Conditions of Use and Sale.

7.2    The Customer will place an Order on the Website by adding the Product(s) to the “Shopping bag” and then choose the payment method. The Customer must also enter his/her personal and delivery information, and choose the delivery method. To confirm the purchase the customer has to approve the terms of purchase and click ”Pay now”.

7.3    When the Order has been placed the Customer will receive an “Order Confirmation” via e-mail. The Order Confirmation will include all details of the Product(s), price(s) of the Product(s) including VAT (for shipment within the European Union) and any other fees, delivery date(s), delivery costs, terms for payment, information regarding the Customer’s right to cancel within the grace period (as set forth in Section 14), applicable warranties and other services provided by HONN, and the terms to cancel the Order. For shipments outside the European Union, the Order Confirmation do not include local fees or customs duties. These costs shall be paid by the customer to local authorities.

8. DELIVERY

8.1    Delivery of the Products will normally take place within such time period from time to time disposed of by HONN for the relevant Product unless otherwise agreed or set out in the Order Confirmation, and will be delivered to the Customer by registered mail. (the “Delivery”). HONN reserves the right to possibly adjust the delivery time.

8.2    For orders with Delivery within Nordic countries we offer free shipping orders over 1500 SEK, or a fixed rate of 59 SEK will be charged. For orders to be delivered to out of Nordic countries we offer free shipping orders over 3000 SEK, or a fixed rate and service fee of 350SEK will be charged. HONN reserves the right to adjust these freight rates and service fees in accordance with price increases occurring during the period between the day when the Order was placed and the day of Delivery.

8.3    If the package is not picked up, the Customer will be charged 350 SEK for freight and handling costs. This fee will be invoiced afterward.

8.4    Customers can choose to pick up your products in our store which is located in Birger Jarlsgatan 23, Stockholm, Sweden. Please contact us by email contact@honn.se to book a time before you come.

8.5   If customers order from a country outside the EU, it will pay you when the package arrives, the carrier will contact you to resolve it.

8.6   Currently, we ship to 50+ countries worldwide. There are a handful of countries we don’t ship to, either due to restrictions from our shipping providers or customs regulations at the shipping destination. To see if your country qualifies, please contact us by email contact@honn.se.

8.7   The risk for the Product passes to the Customer when the Delivery is made in accordance with Section 8.1 above.  

9. LIABILITY FOR DEFECTS

9.1    For custom jewelry, a product is defective if the product deviates from what is set forth in the Order or in any respect deviates from the Customer’s legitimate expectations based upon information provided by HONN. Unless otherwise provided for in this Agreement, the Products shall be fit for the purpose for which products of a similar kind are generally used, and possess the characteristics which HONN has referred to by providing samples or models.

9.2    The Product shall also be deemed to be defective if HONN, prior to the sale, failed to inform the Customer of a matter relating to the characteristics or use of the Product of which HONN was aware or should have been aware, and about which the Customer could reasonably expect to be informed, provided that such failure can be presumed to have influenced the purchase.

9.3    If a Product is defective the Customer has the right to claim repair, re-delivery, price reduction or compensation to rectify the defect, withhold payment, or, if the defect is of major importance to the Customer, cancel the Order.

9.4    HONN has primarily the right to offer repair or re-delivery if it can be made within a reasonable time and without any additional costs for the Customer.

9.5    HONN is only responsible for original defects, which means that the defect existed prior to the time the Product was purchased or delivered, for example, lost stones, bent rings, broken chains and links, worn metal, broken prongs in diamond and gem settings and so on. For custom jewelry, within a limit of 2 months, the defective Product is considered to be an original defect, which must be remedied by HONN free of charge unless HONN can prove that the defect was not present at the time of the sale. The Customer must notify HONN in writing with pictures and receipt, and explain why he or she considers the Product to be defective. After 2 months period, the customer must prove that the Product had the original defect at the Delivery. For other jewelry, the customer should claim the original defects within a limit of 14 days.  After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise.

10. EXCHANGES, CANCELLATIONS AND RETURNS

10.1 The customer have full right of exchange, cancellation and return within 21 days after receipt of the goods. Sale items, special custom made orders (customer-designed jewelry), modified jewelry from our website are not included in our exchange, cancellation and return policy. 

10.2    The Customer must make a complaint of the defective Product to HONN within a reasonable time after the defect was discovered.

10.3    To be eligible for an exchange, cancellation and return, customer’s item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer will be liable for any deterioration in the product’s value that is due to handling other than what is necessary to determine the products’ nature, characteristics and method of functioning. Since the product’s packaging, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. The customer assume the risk of ensuring that the product is packaged responsibly when it is returned. However, the customer can of course try your product to see if it fits. Remember to be careful and keep in mind that jewelry is easy to scratch and we do not accept jewelry that in some way is damaged or scratched in return or exchange. If the item is engraved or similar, we will charge a recovery fee of 500 SEK.

10.4    HONN will bear the return costs if the Product(s) is/are defective or wrongly delivered.

10.5    If repair or re-delivery is not made within a reasonable time after the complaint was made, the Customer has the right to claim a price reduction or to cancel the purchase of the relevant Product.

10.6   For all exchanges, cancellations and returns, the customer need to fill in a return form, please click here. After we handle the case, the customer will receive a confirmation email with the guide of return from us, and the customer must return FULL PRICED items for a refund postmarked within 21 days of receipt.We will deduct 59 SEK for the provided return label for Nordic countries, or 30 EUR for other countries. Upon cancellation of the purchase of the relevant Product, the Customer shall return the Product in accordance with the return procedure stated in Section 10.3 above.

10.7 Fill in the return form that came with your package and include it in your package when you return it. You must exchange or return the product(s) without undue delay and no later than 5 days from the date on which you informed us of your wish to withdraw. 

10.8 The customer cannot simply choose not to receive/sign for the package upon delivery. If the package is not picked up, the Customer will be charged 350 SEK for freight and handling costs. This fee will be invoiced afterward.

10.9  Returns and exchanges in HONN Stockholm store is available at Birger jarlsgatan 23, please send us an email to book your visit time: contact@honn.se.

10.10 A jewelry that in some way has been treated by an outside jeweler can not be returned.

10.11 When the customer exchange the product, if the new item has a lower price, the difference will be refunded to the payment card with which the purchase was made. If the new item has a higher price, the exchange will be handled as a cancellation of your first purchase. The entire amount will thus be refunded to the payment card with which the purchase was made, and the customer will then have to place a new order for the item customer want instead. In that case, the customer will be contacted by customer service.

When the new product has been dispatched the customer will receive an email with invoice and delivery confirmation.

In case of disputes, HONN, following ARN and EU Online Dispute Resolution.

11.    PRICES

11.1    The price(s) of the Product(s) is/are stated in the Order Confirmation.

11.2    Prices in the Order Confirmation includes applicable VAT (presently 25 %) and any other taxes if delivered to countries within the European Union. Delivery costs and potential C.O.D fees are not included and will be added, and paid by the Customer. Customers purchasing Products from countries outside of the European Union may also be obligated to pay local customs duties. Customs duties are not included in the price(s) on the website or in the Order Confirmation when the order is made to countries outside the European Union and any customs duties payable shall be paid by the Customer to the Customs or relevant authorities in the country where the Products are finally delivered. Exceptions for Norway where prices include VAT.

11.3    The prices stated on the Website and in each Order Confirmation are given with reservation for increased supplier prices, printing errors, any incorrectly stated specifications and also for clearance sales.  

12.    PAYMENT

12.1    The Customer will pay the prices at the times stated in each Order Confirmation referred to under Section 7.3 and Section 12 above.

12.2    The payment can be made with credit card, swish, and Klarna.

12.3    The Product(s) shall remain the property of HONN until full payment has been made.

13.    CONTACT

13.1    Communication between the Customer and HONN, and vice versa occurs via e-mail, phone, what's app or ordinary mail as follows:

 E-mail

General contact: contact@honn.se 

Custom jewelry: info@honn.se

Phone
+46 76 90 900 35 
What's app
+46 76 90 900 35 
Post mail
Address: HONN         
Att: Customer Service         
 Box 3078 SE-103 61 Stockholm

 

CUSTOMER 
E-mail, phone number, and address: as per the latest details are given to HONN.  

14.    FORCE MAJEURE  

14.1    HONN shall relieved from liability for a failure to perform any of its obligations due to any circumstance which impedes, delays, or aggravates any obligation to be fulfilled under this Agreement, such as acts or omissions of authorities, new or changed legislation, conflict on the labor market, blockade, fire, flood, shortage of transport means, goods or energy or major accidents as well as defects or delay related to deliveries from sub-contractors caused by such circumstances (“Force Majeure”).

14.2    When HONN desires to invoke an event of Force Majeure HONN shall notify the Customer thereof without unreasonable delay.

14.3    Notwithstanding Section 16.1-16.2 above and without limiting the Customer’s rights under Section 9, the Customer is entitled to terminate this Agreement with immediate effect by notifying HONN if the fulfillment of any material obligation under this Agreement should be delayed due to a Force Majeure event by more than three (3) months.  

15.    ALTERATION AND AMENDMENTS TO THE CONDITIONS OF USE AND SALE  

15.1    HONN reserves the right to make changes to the Conditions of Use and Sale from time to time. If any changes are made to the Conditions of Use and Sale, HONN will make available a new copy of the Conditions of Use and Sale on https://www.honn.se.

15.2    However, HONN retains, at all times, the right to undertake changes and measures, immediately and without prior information, by reason of legislation, or the guidance or directives of public authorities.

15.3    Any amendments to or modifications of the Conditions of Use and Sale will be made in writing and HONN will make available a new copy of the Conditions of Use and Sale on https://www.honn.se.  

16.    ENTIRE AGREEMENT

These Conditions of Use and Sale constitute the whole agreement between the Customer and HONN and shall govern the Customer’s purchase of the Product(s).

17.    APPLICABLE LAW AND DISPUTES

17.1    Swedish law shall apply for this Agreement, without regard to its principles of conflicts of laws.

17.2    Any disputes shall be determined either by a Swedish court of general jurisdiction or in the courts of the country where the Customer is domiciled.