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WARRANTY AND GUARANTEE

 

You have 3 calendar years from purchase of warranty on all jewelry with 18K gold, we also offer lifetime warranty on our engagement rings, wedding rings/bands, and custom jewelry due to fabrication errors. Fabrication errors do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper use, cleaning or storage. Remember to never wear your rings at times when extra wear may occur, such as exercise, gardening, washing, sleeping and suchlike. Precious metals erode and stones can become damaged over time. When normal wear occurs, repairs can be done in house by our expert staff at the normal repair fee. 

 

If you believe your ring has a fabrication error, you could send an email to contact@honn.se, after we handel your case you will receive a confirmation email with the guide of return from us. Fabrication errors include missing pave stones, loose diamonds, and loose prongs. Please notice that the repair fee is free but we will charge the Shipping Fee. For more information about shipping cost will be showed in the confirmation email.
As each ring is custom and hand-made specifically for you, slight variations are normal and to be expected, and may not be considered to be defective. If the damage is deemed outside of a fabrication error, you can send email to us and we will let you know the price of a repair.
This warranty does not apply to the replacement of a center stone. Fabrication errors do not include general wear and tear, scratching, discoloration due to contact with harsh chemicals, warped rings or damage due to improper use, cleaning or storage.
Please NOTICE: Any work performed by a jewelry other than Honn Fine Jewelry automatically voids the warranty.